100% Money-Back Guarantee for Complete Satisfaction

1. Refund Policy

At LimetowShop, your satisfaction is our priority. If you are not completely happy with your purchase, we offer refunds under certain conditions. Please review the details below to ensure a smooth process.

1.1 Eligibility for Refund

To qualify for a refund, the following must apply:

• The product must be in its original condition, unused, unworn, and with all original tags and packaging intact.
• The refund request must be submitted within 30 days of receiving your order.
• A valid proof of purchase, such as an order confirmation or receipt, must be provided.
• Items must be returned using a trackable shipping method, and the tracking number shared with our support team.

1.2 Non-Refundable Items

Some items cannot be refunded due to their nature, including:

• Perishable goods such as food, flowers, or consumables.
• Digital products and e-gift cards.
• Custom or personalized items.
• Products marked as “Final Sale” or part of clearance promotions.
• Items damaged from misuse, neglect, or improper care.

1.3 Refund Process

Once we receive and inspect your return, your refund will be processed within 7–10 business days to the original payment method. You will be notified by email once the refund is completed.

1.4 Fees & Deductions

• Original shipping costs are non-refundable unless the product was incorrect or defective.
• Return shipping costs are the customer’s responsibility unless the return is due to our error.
• In some cases, a restocking fee may apply, which will be communicated before processing your refund.

2. Cancellation Policy

We aim to accommodate cancellation requests when possible. Please review the conditions below.

2.1 Cancellation Conditions

An order can be canceled if:

• The request is made before the order is processed or shipped.
• Custom or personalized items cannot be canceled once production starts.
• If the order has shipped, it may still be returned under our refund policy after delivery.

2.2 Cancellation Process

To cancel an order, please contact us through our Contact Us page. Our team will confirm if cancellation is possible and provide further instructions.

2.3 Fees for Cancellations

• If the order has been processed, cancellation may not be possible.
• If the order has shipped, the cancellation will be handled as a return, and return shipping costs may apply.

3. Exchanges

If you receive a defective or incorrect product, we are happy to offer an exchange. Please contact us within 7 days of receiving your order.

3.1 Exchange Process

• Exchanges depend on product availability.
• Items must be returned in original condition with packaging intact.
• If the exchange is due to our error, a prepaid return label will be provided.

4. Contact Us

For questions or help regarding refunds, cancellations, or exchanges, please contact us via our Contact Us page. We are here to make your experience as smooth as possible.